Questions
Check to see if your frequently asked question is answered below:
- Why do I need a dedicated electrical outlet for my Lottery terminal?
- How are the odds for scratch-off tickets determined?
- Why can I not activate a pack of tickets?
- Who do I call when I am having problems with my vending machine?
- What does it mean when the terminal says, “tickets not issued contact Lottery”?
- Can I activate a game pack without the activation card?
- Can I order supplies through my terminal?
- What does it mean when the terminal says, “game not found”?
- My printer jammed and I didn’t get all of the tickets. What should I do?
- I need to get a ticket validated. What number do I call?
- I have tried to activate a pack of tickets, and the terminal says, “game not found, contact Lottery.”
- What does it mean when the terminal says, “retrying transaction”?
- The customer scratched off the security code. What do I do?
- When the three-digit security code is unreadable, can I call the Lottery to get the numbers?
- I need to place a ticket order after 4:00 PM or on the weekend. Can I still place an order?
- I have a pack of tickets that I didn’t activate and the game has ended. How do I get credit on these tickets?
- What online games can be canceled?
- I cannot run my billing report. What do I do?
- Who does the maintenance work on the “Check-a-Ticket” machines?
- How many times can I scan non-winning ticket before I’m shut down?
- What does it mean when the terminal says, “system problems contact Lottery”?
- What if I am having trouble scanning tickets?
- What does it mean when the terminal says “no traffic”?
- What does it mean when the terminal says, “system suppressed”?
